Legal
Refund policy
Effective 25 September 2026
Pairfully plans are billed monthly and can be cancelled at any time. This page sets out when we refund a charge.
1. First month
If Pairfully is not useful to you, email us within 14 days of your first paid charge and we will refund it in full. No reason needed.
2. Duplicate or mistaken charges
Refunded in full once confirmed, usually within five working days of your email.
3. Service failures
If we fail to deliver a weekly report or judge sessions for more than seven consecutive days for reasons within our control, we credit the affected month on request.
4. Cancellations
Cancelling stops the next charge. The current month runs to the end of its billing period and is not refunded pro rata, except under sections 1–3.
5. How to ask
Email billing@pairfully.com from the account owner’s address with the payment reference. Refunds go back to the original payment method.